Hi, when I tried to use the HA5 the pump is broken and it doesn’t dispense the serum. How do I get a replacement?

Pump won’t work on the bottle I received yesterday

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❤️ SkinMedica, i used this for one week before buying at my daughter's home in NJ. My skin feel silky smooth and hydrated. A natural healthy glow. So i pircjased this through Skincare Essentials.

very slow shipping

This completely soaks into my skin and I can see a visible and lasting difference.

Nto as expexted

I have used this product a few days and can already see an improvement. Wonderful product!

Because of new design and formulation, I am not sure this is the same product.

This product was my favorite. Their new formula is nothing like the old. It smells like algae, leaves a tacky film, and is just awful!
I tried using it for a week hoping it would grow on me, sadly it did not. I wish I would have bought more stock of the old version/formula. The new is just plain awful!

Use it everyday

I’ve been using the SkinMedica HA5 Hydra Collagen Hydrator with Vegan Collagen for a while now, and it has truly become one of my staple skincare products.

The texture is silky and lightweight, and it absorbs quickly without feeling sticky or heavy. Almost immediately after applying, my skin feels noticeably more hydrated, smooth, and plump. It gives that “dewy” look without being greasy, which I love—especially living in a dry climate.

What really stands out is how well it supports overall skin hydration. With consistent use, my skin looks healthier, and fine lines appear softer. The formula with multiple forms of hyaluronic acid and vegan collagen really seems to help maintain moisture throughout the day. According to the brand, it can provide hydration for up to 48 hours and help improve the skin barrier, which definitely aligns with my experience. 

I also appreciate that it layers well with other products like vitamin C and sunscreen and doesn’t pill.

The only downside is the price—it’s definitely an investment. But for me, the results justify it, especially if you’re looking for a high-quality, medical-grade hydrator.

Overall: If you struggle with dry or dehydrated skin and want something that delivers both instant and long-term hydration, this is absolutely worth trying.

SkinMedica HA5 Hydra Collagen Hydrator with Vegan Collagen

I don’t like this as it’s a little oily compsred to the old HA5. The old one was not greasy at all which is what I like. The new one my face is shiny after 30 min. Ugh

This moisturizer features innovative technology clinically proven to reduce water loss on the skin's surface, and continuously release active moisturizing and water-retaining compounds.

This is a lightweight replacement for an original product that was the best of the best. It is disappointing to see this as the standard because it simply does not work. Skip it. Do not recommend. Currently looking for a an alternative for the original from other brands. Terrible move by Skin Medica.

This product is simply the best hyalauronic acid product around! I can actually see a visible difference. I was aleerted to it by a review of skincare products in the WSJ and it really does make a differnece in fine lines after a few months of use. It is pricey and lasts for months-worth the investment!

I bought the SkinMedica HA5 Hydra Collagen Replenish + Restore Hydrator and the product has a genuinely awful, overpowering smell. I opened the package to check it (there was no other way to confirm what was inside) and tried using it — but the odor was unbearable and I couldn’t continue.
When I contacted customer service to request a return and refund, they refused because the package had been opened. I get policies exist, but you can’t reasonably expect customers to smell something without opening it. I’m extremely disappointed: the product is unusable for me and I received zero flexibility or help from support.
If you’re considering this, be cautious — and if you’ve had similar issues, don’t expect an easy refund after opening the product.
I’d accept a refund or an exchange for a non-defective item — that would be a fair resolution.

Love the way my skin feels after application, hopefully with time i will see improvement… it’s only been a few weeks of use.

Nice one, but need to use more for estimating

New to this product, but so far is feeling amazing on my skin!

Love this formula. Soaks right in.

Makes my skin feel so mousturized and not greasy, love it!

Great products and customer service

Best for hydration

This stuff is so hydrating and plumping for my skin, not to mention it makes my skin incredibly soft. Love it